Frequently Asked Questions

What’s your cancelation policy?

Your appointment is very important to Hibba’s team members. We understand that sometimes schedule adjustments are necessary, therefore, we respectfully ask for at least 24 hour notice for cancelations.


  • Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.
  • “No Shows” will be charged 100% of the reserved service amount.

Any multiple services, combos, and brow reformation appointments must be held with a credit card.

Just need to reschedule?  Please reschedule at least 4 hours before your appointment.

What kind of wax do you use?

We use Azulene wax, infused with chamomile and honey for all skin types.

What is sugaring?

It’s the same process as waxing but instead of the Azulene wax, sugaring uses a paste made of sugar, lemon & hot water.  It is 100 % natural and great for pregnant women or those with highly sensitive skin. It only sticks to the hair and does not remove the first layer of your skin (unlike all waxes). After a few sessions, sugaring drastically reduces hair-growth.

What are Hibba’s tips for best brows?


  • Do not tweeze in between threading sessions, you never know what strand is necessary for your shape!
  • Apply castor oil nightly to encourage growth
  • Don’t forget to brush your brows! Apply brow gel to keep them in place
  • Grow your brows out for at least 2 weeks to get the most out of a shaping session with our Browologists.

How long should my hair be before a wax/sugaring session?

Your hair should be a quarter of an inch long to be removed from the root.  Any shorter and it may break.

Can I still get a wax/sugaring if I’m menstruating?

For your safety, we insist that you do not schedule a Brazilian wax/sugaring while having your period.  This is unhygienic and it may be more painful due to heightened sensitivities.

What are Hibba’s Microblading Do’s & Dont’s?


  • Don’t wet your brows for 5-7 days. This will affect the absorption of the pigmentation.
  • Do use an antibiotic ointment, such as Bacitracin or Neosporin in the first 24 hours, the switch to A&D twice a day for the next 5-7 days. A&D will suffice for those allergic to antibiotic ointments.
  • Do apply ointment with a Q-tip or freshly washed hands, use extra ointment before showering or working out.
  • Don’t pick or remove scabs, they will fall off naturally. Picking will result in uneven color retention.
  • Don’t apply make up on your brows for 7 days or tweeze during the healing process.
  • Do schedule a touch up 8-14 months later, depending on your skin tone and color retention.

Can I thread after my facial?

Threading must be done before receiving your facial.

Privacy Policy

 

When you provide us with information in our salon, on our website, at one of our events or on our social media platforms we use it to make your Hibba Beauty experience effortless and let you know about the latest promotions, products, services and events!


Information You Provide

  • Contact information (your name, mailing address, email address, or phone number).
  • A username & password.
  • Payment information (card number, expiration date, delivery address and billing address).
  • Purchase history with Hibba Beauty NYC.
  • Contact information of friends or other people you would like us to contact.
  • Content you give us (photos, videos, reviews, surveys, or comments of your Hibba Beauty experience).
  • Information you give us when visiting our social media pages (name, profile picture, likes, locations, friend lists and other information described in the social networking application sign-up pages).

How We Use The Information

  • To send you promotional materials or other important announcements.
  • To provide services to you.
  • Process your payment and/or gift card transactions.
  • Create and manage you Hibba Beauty online account, including access to your online and in-salon purchases.
  • Assist you with product selection and replenishment through our salon customer registry.
  • Respond to your questions or concerns.
  • Let you know and administer your participation in events, contests, sweepstakes, programs, surveys and other offers.
  • To communicate with you on or about our social media applications.
  • Improve, operate and evaluate our business.  You help us develop new products & services through data analytics, accounting, auditing and other internal functions.  Basically we notice what you love about Hibba Beauty NYC and use it to make us even more lovable.
  • Comply with applicable legal requirements, relevant industry standards and our policies.


Technologies We Use

Cookies, Web Server Logs & Web Beacons

Cookies are small text files that our website (and all other websites) send to your computer or other internet-connected device to identify your unique browser profile or to store information settings (like auto-logging in to your account with us).Your browser may tell you how to be notifies when you receive certain types of cookies and how to restrict or disable certain cookies.  But without cookies you may not be able to benefit from all the features of our website!  Along with your info through cookies, our web server may collect log details like your operation system, browser type, domain and other system settings, as well as the language your systems use and the country & time zone your device is located.  The web server also remembers what websites linked you to ours and the IP address of the device you used to connect to the internet. To control which web servers collect this information we may place web beacons or “tags” on our web pages.  They link web pages to specific web servers and their cookies.

Third Party Web Analytics Services

We may use third party web analytic services on our site, our social media platforms, or on our social networking applications, such as those of Google Analytics. This service uses cookies, web server logs and web beacons to help us analyze how visitors use our website.  The  information collected is disclosed to these service providers and evaluate the use of our website. You may deactivate the ability of the analytic services to analyze your browsing activities on our site. Most browsers indicate when a cookie is being sent and allow you to decline cookies  on a case-by-case basis.


Targeted Advertising

We may also collaborate with third-party advertising networks that collect IP addresses and other information using cookies, web server logs and web beacons on our website and email; on the third-parties website and emails; and on our advertising placed on third-party websites. They use the information to advertise products and services tailored only to your interests (including for companies not affiliated with us). You may see these ads on our website. This process also helps us manage and see our effective our marketing is to you.


What We Use The Information For

We may use your informations to know whether you’ve visited our website before or are new to Hibba Beauty NYC, for compliance with our legal obligations, policies and procedures, including compliance with relevant industry standards.  We would never rent, sell or otherwise disclose personal information we collect about you.  It’s all about providing you with the best possible Hibba Beauty experience and bettering our brand.


Your Rights And Choices

You can update your preferences, ask us to remove your information from mailing lists or submit a request by:

  • Email Opt-Out: at any time you can tell us not to send you announcements or promotions by email by clicking the unsubscribe link at the bottom of our emails.
  • Reviewing Updating and Modifying Personal Information: subject to law, you may have the right to request access to and receive details about the personal information we maintain about you, updated and correct your personal data, or have your information blocked or deleted, as appropriate. The right of access may be limited in come circumstances by local law requirements.


Children’s Privacy

If you are under 13 years of age, you can still browse our website but you may not give us personal information. This website is not directed to children under the age of 13 and we do not knowingly collect personal information from children under the age of 13 on our website. If we become aware that we have inadvertently received personal information from a visitor under the age of 13, we will delete the information from our records.


How We Protect Personal Information

We maintain appropriate administrative, technical & physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.


Links To Other Websites

Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked sites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. To the extent any linked websites you visit are not owned or controlled by us, we are not responsible for the sites’ contents, any use of the sites, or their privacy practices.


Updates To Our Privacy Policy

We can updated our policy periodically and without prior notice to reflect changes in our personal information practices. We will let you know when any significant changes to our privacy policy occur and indicate at the top of this page when it was most recently updated!